KRONE Landmaschinen

Equipment & Warranty Support Manager (EWSM)

Equipment & Warranty Support Manager

Join the KRONE Family

About the Company

Do you want to feel what you do is important every day? Do you want to work with farm machinery including the most powerful chopper in the world? Consider a career at KRONE North America.

KRONE is a world leader in hay and forage equipment, supporting farmers, ranchers and custom operators in contributing to the global food supply. With the right blend of German engineering, innovation, expertise and customer focus since 1906, KRONE has become one of the leading manufacturers in the agricultural machinery markets. Established in North America for over 50 years, KRONE NA is headquartered in Olive Branch, MS supporting customers all over the US and Canada.

About the Role

As we are entering a new phase of growth and excitement in North America, we are looking for a EWSM (Equipment & Warranty Support Manager) to join the team, based in Olive Branch, MS and reporting to the Service Support Manager, the key accountabilities of the role include:

  • Mechanical aptitude with desire to assist dealers in resolution of technical issues
  • Effective communication skills; ability to listen, comprehend, and inform
  • Excellent writing skills to report, track, and resolve technical issues
  • Ability/desire to travel and spend time with dealers and customers
  • Ability to teach others about our machines, processes, and systems
  • Computer skills including Microsoft Word, Excel, and PowerPoint
  • Process warranty claims, track issues and communicate with service team

About You

For this role, the prerequisite is experience and proven success in a similar role. To make an impact in this role, you need to be a self-starting, dynamic individual, passionate about ag machinery and providing excellent service to your customers. We are looking for team players who will add to the success of the growing business. Relevant qualifications are highly regarded, but practical job experience and a willingness to learn on the job will also be considered. 

Culture and Benefits

At Krone we can offer you a rewarding career in a multisite company, where you will be appreciated for your efforts and rewarded accordingly. Our team is friendly, knowledgeable, and will support you in learning the ropes.

We offer competitive salaries, matching 401K, medical, dental and vision benefits, disability and life insurance, paid holidays, and vacation time.

Apply

Dealer account management

  • The day-to-day ownership and decision making (together with the Territory Product Support Manager) for Krone UK in its relationship with our distribution network in the territory.
  • Becoming a valuable partner to each dealer in the Krone UK distribution network in your area.
  • Assuring a seamless and consistent working relationship with your Territory Product Support Manager.
  • Providing the leadership and influence to drive adherence to the Krone Sales process.
  • Supporting dealers in use of Krone UK business systems.
  • Maximising the use of wholesale and retail finance facilities with our partner JCB Finance.
  • Liaising closely with the Operations team, regarding availability, ordering and delivery of machines.
  • Developing strong dealer and customer relationships, managing issues proactively and efficiently.

Dealer Development

  • Promoting and advocating Krone UK systems, processes, promotions and initiatives.
  • Monitoring and reporting on territory and dealer activity, and creating development action plans for dealer/ territory improvement, with rigorous follow-up.
  • Identifying new dealer opportunities as appropriate, and developing the necessary supporting business case and impact summary, in line with strategic direction.

Growth of Territory sales

  • Fully understanding the Krone product portfolio, as well as market and competitor activity- and the relevant customer requirements.
  • Working with dealers to forecast sales, including volumes and mix for the forthcoming year(s)- understanding the importance of product availability and lead times.
  • Utilising Krone and dealer CRM data, to identify prospects, and revenue opportunities.
  • Monitor sales turnover, progress against forecast and margin throughout the year, taking action to resolve issues as they arise.
  • Organise, shows, events and demonstrations in conjunction with dealers in your territory.
  • Build sales on excellent customer experience.
  • Undertaking additional duties to assist KRONE as requested by the Sales Manager or Management Team.

In return, KRONE will offer a competitive remuneration package, healthcare and company pension scheme.

TO APPLY: For more information please call Jim Holmes on 0113 287 8800. To apply, please send a copy of your CV along with a covering letter stating your current salary to sales@krone-uk.com.