Information Technology Specialist - Memphis, TN

Information Technology Specialist

Are you someone who is looking to make an impact through your technology and people skills? If so, we are looking for you! We want someone who is excited to help solve people’s technology problems and use technology to improve process and systems. 

Krone North America (KNA), is a subsidiary of Krone, a global, 112-year old, family owned and operated corporation.  Krone  stands as the global leader in hay & forage technology with North American operations that began in 1973, KNA supports our customers through a network of independent dealers and company-owned stores across the US and Canada.  Please visit our website at www.krone-na.com to learn more about our company.

 Krone is seeking an IT Specialist to provide better support and service within our organization. In addition, the IT Specialist will work with our team to design, install, and maintain technology systems that make work life better/faster/easier. A typical day will involve juggling multiple user support requests, performing root cause analysis, documenting steps taken in support cases, and working on Move/Add/Change requests throughout the organization. 

Responsibilities

·       Be the first point of contact for technical support and escalate issues as needed

·       Troubleshoot devices (PCs, tablets, & phones) for both local and remote users

·       Setup and train new hires and current employees on new technology equipment and technology usage policies

·       Perform basic network/server troubleshooting/management and document processes to aid in resolving reoccurring issues

·       Assist with major development projects such as equipment transitions, software rollout, etc.

·       Build scripts to automate and improve regular tasks within the department

·       Occasional travel (including internationally) to other Krone sites as directed

Requirements

·       Three years of work experience in Information Technology or a bachelor’s degree in Information Technology or related degree program

·       Proficient using Windows command line and registry editors to solve problems

·       A desire and ability to learn new technologies

·       Understanding of the OSI layer model and its usage in troubleshooting

·       Understanding of and how to use TIA/EIA 568b

·       Ability to prioritize tasks based on impact/urgency and manage multiple projects 

Preferred

·       Prior experience managing/supporting any of the following technologies: Office 365, Palo Alto Networks, SAP, DIS Keystone, Meraki Networking & MDM, VMWare, Cisco Networking, SharePoint, Allworx, Zebra printers

·       Experience with scripting languages (PowerShell, Python, etc.) 

·       Fähigkeit, auf Deutsch zu lesen und / oder zu schreiben

KNA has an excellent benefit package available based upon meeting the eligibility requirement for each benefit.

To apply for this position, please email your resume and salary requirements by clicking  the envelope below:

We review all resumes and appreciate all applicants.  We will be in contact with you if your resume fits our requirements. 

Please keep checking our job opportunities portal as we are a growing company and will be having many more job posting in the coming year.

Thank you for your interest in Krone NA, Inc.